Effective October 21, 2026
Refunds depend on whether your room key has been used. Purchases are processed by Lemon Squeezy, which issues any refund back to your original payment method.
If you haven't created a room with your key, email support@frostcommand.app within 14 days of buying it and we'll refund it in full.
Once a room has been created with a key, the purchase can't be refunded, because the service has been delivered from that point. This applies to monthly plans and season passes.
You can cancel anytime from the link in your receipt email. Cancelling stops future charges, and your room keeps working until the end of the month you've already paid for. We don't refund the rest of a month.
A season pass is a single payment and doesn't renew. Once its room has been created, it can't be refunded, and it keeps working until the pass ends.
If the service is down for an extended time because of a problem on our side, contact us and we'll extend your plan by the time you lost.
Email support@frostcommand.app with your order number, or reply to your receipt email. Approved refunds usually show up within 5–10 business days, depending on your bank.
Nothing in this policy limits any rights you have under consumer law where you live.